Shipping & returns


We ship from Spain with the national postal system which we have found to be more reliable than private couriers. Orders will ship between two to five working days after payment has been processed. Mudthing is not responsible for any lost or missing orders where an incorrect or incomplete address was provided. 

If your shipping address is outside the European Union, including Great Britain, Switzerland, Iceland, Andorra and Norway, you will not be charged tax at the checkout, but you may be liable for tax duties in your own country. Mudthing is not responsible for any customs fees or delays caused by customs controls. 

If you’re in Barcelona and would like to save on shipping by coming to pick up your order from our base in Sant Antoni, choose “Barcelona pick-up” in the shipping options and we’ll get in touch with you to arrange a time.

Returns & exchanges

We are happy to refund or exchange purchases sent back to us in their original condition, and within 30 days of purchase. Customers are responsible for all shipping and handling costs incurred – including Stripe fees – and, in the case of returned items, these charges are non-refundable. Stripe credit card handling fees will also not be returned if a client mistakenly places a duplicate order, or if a client would like to cancel an order before it is sent out.